Refund policy

We have a 20-day return policy, which means you will have to return the item within 20 days from the purchase. (The purchasing date counted as day 1)

We only accept returns of wrong items and damaged parcels. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.  Please inspect your order upon reception, take a photo of it and contact us immediately, so that we can evaluate the issue and make it right. I reserved the right to refuse any returns that do not meet the above conditions.

It is the responsibility of customers for the shipping cost of the return items. Please note that returns will need to be sent to the following address: 48 Spruce Avenue, Loughborough, Leicestershire, United Kingdom LE11 2QW

**Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at bethia.t.ceramics@gmail.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at bethia.t.ceramics@gmail.com.